Privacy Policy

Effective Date: January 1st, 2025

This Privacy Policy describes how NaiL LLC (“Provider”) collects, uses, discloses, and protects information in connection with the NaiL Agent™ platform, AI call handling services, automation systems, website, and related services (collectively, the “Services”).

By accessing or using the Services, Client acknowledges and agrees to the practices described in this Privacy Policy.

1. Information Collected

Provider may collect the following categories of information:

1.1 Client Business Information

  • Business name
  • Business address
  • Contact information
  • Billing information
  • Payment method details
  • Service area data
  • Calendar routing configurations

1.2 Call and Communication Data

  • Call recordings
  • Transcripts
  • Caller-provided information (name, phone number, address, project details)
  • Appointment scheduling data

1.3 Usage Data

  • Platform activity logs
  • Call duration
  • Token usage
  • Interaction metrics
  • System performance analytics

1.4 Technical Information

  • IP address
  • Browser type
  • Device information
  • Access timestamps

2. Use of Information

Information collected may be used for:

  • Providing and maintaining Services
  • AI model processing and response generation
  • Platform optimization and performance monitoring
  • Billing and account management
  • Customer support
  • Service improvements
  • Fraud prevention and security monitoring
  • Compliance with legal obligations

Provider does not sell personal information.

3. AI Processing and Third-Party Providers

The Services rely on third-party infrastructure and AI processing providers, which may include:

  • Cloud hosting providers
  • Payment processors
  • Telephony systems
  • AI model providers

Information may be transmitted to and processed by such third parties solely for purposes of delivering the Services.

Provider requires third-party providers to maintain commercially reasonable data protection standards.

4. Data Retention

Information is retained for as long as necessary to:

  • Provide the Services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

Call recordings and transcripts may be retained for quality assurance, training, and operational purposes unless otherwise agreed in writing.

5. Data Security

Provider implements commercially reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.

No system can guarantee absolute security. Client acknowledges that transmission of data over the internet involves inherent risk.

6. Client Responsibilities

Client is responsible for:

  • Ensuring lawful call recording disclosures where required
  • Compliance with local, state, and federal telecommunication laws
  • Informing callers of recording where legally required
  • Maintaining compliance with privacy laws applicable to Client’s business

Provider does not assume responsibility for Client’s regulatory compliance obligations.

7. Confidential Information

Client-specific proprietary business information will not be disclosed to third parties except:

  • As necessary to provide Services
  • As required by law
  • With Client authorization

8. Marketing Use

Provider may reference Client as a customer for marketing purposes unless otherwise agreed in writing.

Provider will not publicly disclose confidential operational data, call recordings, or sensitive business information without authorization.

9. Cookies and Tracking

Provider’s website may use cookies and similar tracking technologies to:

  • Analyze site usage
  • Improve user experience
  • Monitor traffic patterns

Users may adjust browser settings to refuse cookies.

10. Children’s Information

The Services are not intended for use by individuals under the age of 18. Provider does not knowingly collect information from minors.

11. Data Access and Requests

Client may request access to or correction of business account information by contacting Provider in writing.

Requests regarding caller data must comply with applicable privacy laws and may require verification.

12. Changes to This Policy

Provider may update this Privacy Policy from time to time. Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by the laws of the State of Colorado, without regard to conflict of law principles.